Refund policy

Return & Exchange Policy

Effective Date: October 20, 2025
Applies to: Product lines sold on Cosmetics Republic Website & In-store

Thank you for choosing Cosmetics Republic!
We’re an independent beauty brand, and your support means the world to us. Because we specialize in personal care and cosmetic products, we maintain strict health and safety standards — which means not all items are eligible for return.

1. Final Sale Policy

For hygiene and product safety reasons, all hair care and cosmetic products are final sale once opened or used.
This policy ensures that all customers receive only new, unopened products.

We do not accept returns, refunds, or exchanges on:

  • Opened, used, or tampered products

  • Hair color, treatments, or styling products

  • Promotional or clearance items

  • Gift cards or digital products

  • Samples, trial-size or travel size items

Please review your order carefully before completing your purchase.

2. Defective or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can make it right.

To request a replacement:

  1. Email info@cosmeticsrepublic.com with your order number, photos, and a brief description of the issue.

  2. If approved, we’ll send return or replacement instructions.

We’ll cover shipping costs if the issue was our mistake (damaged, defective, or wrong item shipped).

3. Return Eligibility

Returns are only accepted if:

  • The item is unopened, unused, and in its original packaging

  • The return is requested within 7 days of delivery

  • The item was damaged or incorrect upon arrival

Customer is responsible for return shipping unless we made an error.

4. Refunds

Once your return is received and inspected, you’ll receive an email confirmation.
Approved refunds will be initiated by our company to your original payment method within 10 business days. Please note, your bank or card institution has their own processing timeline to release funds. That timeline is outside our control.

Please note:

  • Shipping fees are non-refundable

  • Refunds are only issued for eligible items returned in original, unopened condition

5. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, email info@cosmeticsrepublic.com within 7 days of delivery.

6. California Disclosure

Under California Civil Code §1723, businesses that do not offer cash refunds, exchanges, or store credit must clearly post their policy.
Our policy is posted here on our website, and by completing your purchase, you acknowledge and agree to these terms.

7. Contact Us

If you have questions about your order or our policy, please contact us:
📧 info@cosmeticsrepublic.com
🌐 www.cosmeticsrepublic.com
🏢 Cosmetics Republic HQ
13962 Nautilus Dr. Garden Grove CA 92843